Refund Policy

 Refund & Reshipment Policy – Use Body

At Use Body, our refund and reshipment policy is designed to provide security and peace of mind throughout your shopping experience.

Circumstances in which we offer refunds:

• Order cancellation before dispatch

• Order received with a defect

• Change of mind (within the legal cooling-off period)

• Product damaged due to a manufacturing defect

Legal Deadlines

• Returns or change of mind: within 14 calendar days of receipt (in accordance with EU law)

• Manufacturing defects: within 30 calendar days of delivery

Refund Methods

• Credit Card: Refund may take up to 2 billing cycles to appear

• Bank Transfer (IBAN): Processed within 10 business days after return confirmation

• Instant Transfer (e.g. SEPA Instant): Within 5 business days

🔒 Refunds will only be issued to accounts under the original purchaser’s name.

How to Request a Refund – Before Dispatch

Send an email to contato@usebody.com.br with:

• Reason for the refund

• Order number

• Email used at checkout

How to Request a Refund – After Delivery (Change of Mind)

Send an email to contato@usebody.com.br with:

• Product name

• Order number

• Email used at checkout

• Your request (e.g. "I would like to return the product and request a refund")

If the Product is Defective

Please email contato@usebody.com.br with:

• Product name

• Order number

• Email used at checkout

• Description of the defect

• Your request (refund or replacement)

• Photo or video showing the defect

After Review

• A free return shipping label will be sent via email

• You must send the product within 7 days

• Once the product is received:

  • If refund: it will be processed via your original payment method

  • If exchange: a new product will be sent, and a tracking code will be provided

Customer Support

📧 Email: contato@usebody.com.br
📆 Business Hours: Monday to Friday, 08:00 – 17:00 (Lisbon time)