Exchanges and returns

Return & Exchange Policy – Use Body

At Use Body, we are committed to ensuring your complete satisfaction with our products. If for any reason you need to return or exchange an item, please follow the steps below for fast and efficient service.

1. How to Request a Return or Exchange

Send an email to support@usebodyshop.com including:

1. Product name

2. Order number

3. Email used at checkout

4. Reason for return or exchange

5. Photo or video proof (for defective items)

2. General Conditions

• You must request the return or exchange within 14 calendar days of receiving the product (as per EU consumer law).

• The item must be unused, in its original packaging, with all tags and accessories included.

3. Review Process

Our support team will review your request and send you detailed instructions.
For defective items, we’ll first evaluate the video or photos provided before approving the return.

4. Return Procedure

• You will receive a return shipping label by email.

• Once we receive and inspect the item, we’ll proceed with the approved action (refund or exchange).

5. Refund or Exchange Options

• Refund: issued to the original payment method within 10 business days after approval.

• Exchange: you may select a product of equal value or pay the difference for a higher-priced item.

6. Defective Items

If the item is defective within 14 days of receipt, we’ll offer a free replacement or a full refund, as you prefer.

7. Promotional Items

Returns of discounted products follow the same policy. Refunds are issued based on the amount paid, not the original price.

8. Return Costs

• Return shipping is free for all approved return reasons (defect, incorrect product, size issue, or change of mind).

• You’ll receive a shipping label by email to download and print.

Customer Support

📆 Monday to Friday, 08:00 to 17:00 (Lisbon time)
📧 Email: contato@usebody.com.br